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K. Balchand, The Hindu / NEW DELHI, August 7, 2011.
The Comptroller and Auditor General (CAG) has revealed that the tatkal and advance reservation systems of the Railways are susceptible to manipulation, denying genuine users easy access to the facility.
In a report, the CAG maintained that there were irregularities in ticket bookings before and beyond business hours. All tatkal quota tickets were booked within a few minutes of the opening of reservation.
The CAG said the system was susceptible to being abused by booking clerks, agents and touts through manual intervention in the system, stressing that the general application controls in the system as well as in the internet bookings related to tatkal and advance bookings were inadequate.
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