July 9, 2011 / PTI, New Delhi / DC.
Failure to extend the facility would make the airlines liable for compensation to the passengers, a bench of justices R.V. Raveendran and A.K. Patnaik said in a judgement.
“The airline will be made liable to pay compensation if it fails to offer the minimum facilitation in the form of refreshment/water/beverages, as also toilet facilities to the passengers, who have boarded the plane, in the event of delay in departure, as such failure would amount to deficiency in service,” Justice Raveendran writing the judgement said.
This Age-old DGCA Directive has been implemented in breach rather than in letter and spirit, even by some not-so-low-cost airlines.
Will this Supreme Court's ruling would put some sense in the minds of the Airlines Managements?