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Saturday, July 9, 2011

SUPREME COURT RULING: ‘Airlines must give refreshments to stranded’!

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July 9, 2011 / PTI, New Delhi / DC.

All air carriers, including low-cost airlines, are bound to provide adequate facilitation for passengers stranded after boarding the aircraft on account of inclement weather or other reasons, the Supreme Court has ruled.
Failure to extend the facility would make the airlines liable for compensation to the passengers, a bench of justices R.V. Raveendran and A.K. Patnaik said in a judgement.
“Facilitation of passengers who are stranded after boarding the aircraft on account of delay is an implied term of carriage of passengers accepted as an international practice, apart from being a requirement to be fulfilled under DGCA’s directives. Such facilitation, which relates to the health, survival and safety of the passengers, is to be provided not only by full-service carriers but all airlines, including low-cost carriers.

“The airline will be made liable to pay compensation if it fails to offer the minimum facilitation in the form of refreshment/water/beverages, as also toilet facilities to the passengers, who have boarded the plane, in the event of delay in departure, as such failure would amount to deficiency in service,” Justice Raveendran writing the judgement said.

This Age-old DGCA Directive has been implemented in breach rather than in letter and spirit, even by some not-so-low-cost airlines.

Will this Supreme Court's ruling would put some sense in the minds of the Airlines Managements?

Unlike elsewhere, Indian passengers are not very insistent of their rights and forget the moment they reach their destinations.

Full Story at,

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